We strive for your complete satisfaction with our courses and services
This policy was last updated on January 1, 2025
At Namifly, we are committed to providing high-quality online courses and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms and conditions under which refunds may be granted for our courses and services.
By purchasing our courses, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.
We offer a 30-day money-back guarantee for most of our courses. If you are not satisfied with your course purchase for any reason, you may request a full refund within 30 days of your purchase date.
Note: The 30-day money-back guarantee applies to course fees only and does not include costs associated with certification exams, practice tests, or other additional services.
To be eligible for a refund under our money-back guarantee:
To request a refund, please follow these steps:
Contact our support team via email at refunds@namifly.com with your purchase details
Include your full name, course name, order number, and reason for refund request
Our team will review your request within 3-5 business days
If approved, refund will be processed to your original payment method within 10 business days
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
Certain items are not eligible for refunds, including:
| Item/Service | Refund Eligibility | Notes |
|---|---|---|
| Certification exam vouchers | Non-refundable | Once issued, exam vouchers cannot be refunded |
| Practice tests | Non-refundable | Due to the nature of digital content |
| Downloadable resources | Non-refundable | If already downloaded |
| Course bundles | Partial refund only | If some courses in the bundle have been accessed |
| Subscription fees | Pro-rated refund | For unused portion of subscription period |
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us at payments@namifly.com.
If you have a subscription with us, you may cancel at any time. Upon cancellation:
Note: We do not provide refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account.
In certain cases, we may make exceptions to our standard refund policy:
If you experience persistent technical issues that prevent you from accessing or using our platform, and our support team is unable to resolve them within a reasonable time, you may be eligible for a refund.
If a course does not contain the content as advertised, or if the content is significantly different from what was promised, you may be eligible for a refund.
In cases of duplicate charges or billing errors, we will promptly refund the erroneous charges.
For questions about our Refund and Returns Policy, or to request a refund, please contact our support team:
Email: refunds@namifly.com
Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
Response Time: We typically respond to refund requests within 3-5 business days.
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Our support team is here to assist you with any questions about our refund policy or to process your refund request.
Contact Refund Support